Refund & Returns
We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
To process any return, replacement, or refund request, a clear and uninterrupted unboxing video must be recorded from the moment the package is opened. The video should clearly show the package condition, shipping label, and product received.
The unboxing video and supporting photos must be shared with us via WhatsApp or Instagram within 24 hours of delivery. Requests submitted without a clear unboxing video may not be eligible for a refund, replacement, or return.
As most of our jewellery pieces are carefully sourced and handled, we do not accept returns for change of mind, personal preference, or minor variations in colour due to screen settings and photography.
Shipping & Delivery
Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location and courier services.
Once your order is shipped, tracking details will be shared whenever available. House of Tanmira is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
terms & conditions
By placing an order with House of Tanmira, you agree to the policies outlined on this website.
Product colours may vary slightly due to lighting, photography, and screen settings. We reserve the right to update product information, pricing, and policies at any time without prior notice.
Privacy Policy
Your personal information is collected only for processing orders, customer support, and improving your shopping experience. We do not sell, rent, or share your personal information with third parties except where required to process your order or comply with legal obligations.